Cancellations, Returns and Refunds Policy

If you do wish to cancel or change your order before the items are despatched, you are asked to contact us immediately, by phone or e-mail. Cancellations of orders for packaged products that have already been ordered from our suppliers may be subject to a restocking fee unless the cancellation is due to incorrectly quote products.

In the unlikely event of something proving faulty after use, please advise us immediately so that we can issue a replacement or a refund within 30 days.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.