IT Support Services

Systemagic's focus is on high quality Business IT Support, however in order to provide a comprehensive support solution to our customers we have teamed up with a number of industry-leading service providers to allow our customers to take advantage of a range of products and services, all fully supported by Systemagic's core team.

We don't tie anyone in to a contract - we believe that if our technical knowledge and customer service is good enough then we don't need to make anyone commit to a contract.   All our services, from IT Support to Broadband to telephony is on a rolling 30 day term.

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Server and Workstation Monitoring & Alerting

System monitoring & alerting

Constant monitoring of key server parameters including any warnings or errors that may occur. When we receive alerts we work automatically to rectify the issue.

Anti-virus verification

We verify that your networked anti-virus software is operational and that any updates are deployed to the network as soon as they are available.

Back-up verification

We check that your backup has completed successfully. In the event of a failure we will either notify you and/or take corrective action automatically.

Software verification

We ensure that all available verified software patches are applied to the server in order to maintain security and stability and rolled out to desktops where possible.

Ongoing system maintenance

We routinely carry out maintenance tasks on your server in order to continually optimise your system. This includes disk maintenance, data housekeeping and many other recommended maintenance tasks.

Pre-Paid/Regular Onsite Support Time

Discounted hourly rates

Pre-paid onsite time is heavily discounted from our standard hourly rate. We recommend that you use this time for regular visits, allowing us to build up a relationship with your staff and your system – we can ensure that your IT system is regularly given the attention you’d get from an in-house IT manager.

No extra usage charges

If you still need an engineer onsite after you’ve used up your pre-paid time, we still give a discount from our standard rate for contract customers.

Business Broadband & Connectivity

Fully managed and supported by Systemagic

We are a fully fledged ISP in our own right which means we provision, provide and support your broadband from our Bath-based office – we don’t simply resell someone else’s service.

Fast friendly support

When you lose Internet connectivity you need it back fast. Avoid busy call centres – our broadband is supported by the same engineers who look after the rest of your system. We have access into BT’s systems to perform advanced line tests and diagnostics and can even book a BT Openreach engineer should you need it.

Full range of business connectivity solutions

Our business broadband services include ADSL, ADSL2+, Annex-M, FTTC, EFM, Ethernet and Leased Lines – all with static IP addresses, dedicated business bandwidth and the ability to make use of MPLS technologies such as IPVPNs and private cloud networks.

Cloud Computing Services

Microsoft Office 365 - the power of cloud productivity for businesses of all sizes

Office 365 brings together Office 2013 with cloud-based shared documents, instant messaging, web conferencing, and the power of Exchange Online, the industry’s leading business-class email with 25GB mailboxes and built-in layers of antivirus and anti-spam protection. All supported by Systemagic's own helpdesk and mobile engineers.

Cloud File Storage (UK based!)

Advances in internet speeds have meant that it's now possible to store some or all of a business's data online in "the cloud".  Systemagic only use UK based datacentres and have helped many customers to ensure their business data is available from multiple locations quickly and easily using cloud solutions.

Hybrid On-premis / Cloud Solutions

Not ready to move your whole business into 'the cloud'? Systemagic are experts in hybrid on-premise/cloud systems which combine the security, reliability, resiliency and cost saving of cloud computing with the peace of mind of in-house systems, all fully synchronised.

Email Filtering & Scanning

Virus filtering

Messages are scanned with up to 7 different virus scanning engines.

Spam scanning

Messages are passed through up to 7 spam filters to ensure that spam messages are blocked. You receive a daily digest of items flagged as spam and can release any that have been incorrectly filtered with one click.

Email encryption

Messages are fully encrypted so they cannot be intercepted during transport.

Content control

In addition to Spam Filtering, Content Control filters ensure that adult content does not pass the filters.

Reporting

Full reporting functionality details email traffic, levels of spam and viruses as well as top senders/receivers.

Inbound & outbound filtering

Both incoming and outgoing emails are fully scanned and filtered, giving your clients extra peace of mind.

7-day buffer of emails

In the event that your internal email server goes offline, emails are stored for up to 7 days with no loss of important emails or data.

Buffer of filtered emails

No email is deleted – virus and spam messages are kept for up to 30 days and if incorrectly flagged can be released from the system.

Symantec.cloud

The service is provided by Symantec.cloud, the world leader in email security, and is fully supported by Systemagic's engineers.

Online Back-up

Secure, automated, encrypted offsite back-up

Your data is automatically backed up to a secure, encrypted offsite data store every 15 minutes. Using military grade encryption and UK based data centres, you can be sure your data is secure.  

Fixed cost, every month

Systemagic offers its online backup service at a fixed monthly cost, no matter how much data you have. 

Business Connect Website & Email Hosting

Secure, resiliant, reliable hosting

Your website will be hosted on our secure, resilient, reliable hosting platform with datacentres in London and Cheltenham. Choose from our shared platform or a bespoke hosting solution.

Customisable hosting solutions

Our hosting infrastructure means that we can offer a range of advanced hosting solutions aside from our standard shared platform hosting, including VPS’s, co-location, multi-location failover and custom built server solutions.

Hosted Microsoft Exchange

Hosted email, provided and supported

Our hosting platform enables us to offer Hosted Microsoft Exchange email services, fully supported by Systemagic.

Bespoke hosted email solutions

With generous mailbox quotas up to 50GB, we can also create bespoke Exchange platforms if required.

Hardware & Software Procurement

Major manufacturers and distributors

We've been procuring software and hardware for our customers since 1998 so have strong links and relationships with all the major manufacturers and distributors to ensure great availability, fast delivery and low prices.

Full prepared and tested before your receive it

As part of our service, all hardware bought from us is fully tested and prepared before you receive it. Computers have their operating systems installed and the latest updates applied, and warranties are registered. Furthermore, packaging is recycled wherever possible.

Strategic Partners

  • Cisco Partner
  • Microsoft Small Business Specialist
  • JPCi
  • Dell
  • ISO9001
  • ESET Authorised Partner
  • Buy With Confidence - Bath & North East Somerset
  • Fujitsu Siemens Elite Approved Partner